At Alaska Totem Trading LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you purchase items from us, contact us, or otherwise use our services through our website (the "Site").
1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information."
Device Information: We may collect information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This helps us load the Site accurately for you and perform analytics on Site usage to optimize our services.
2. How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
Provide you with information or advertising relating to our products or services (only when in line with the preferences you have shared with us).
3. No Third-Party Sharing
We adhere to a strict privacy principle: We do not sell, trade, rent, or transfer your Personal Information to third parties for marketing or advertising purposes.
Your personal information is kept private and confidential. We only share specific data necessary to fulfill your order with trusted service providers:
Order Fulfillment: We provide your shipping address and phone number to delivery carriers (such as USPS, UPS, or FedEx) solely for the purpose of delivering your package.
Payment Processing: Your payment details are processed securely by our payment gateway providers. We do not have access to or store your full credit card information.
These service providers are obligated to keep your information confidential and use it only to provide the services we have requested.
4. Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information, subject to any legal requirements to keep such data (e.g., for tax or accounting purposes).
5. Security
We take reasonable steps to protect your personal information. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies
Our Site uses "cookies" (small data files placed on your device) to help us improve your experience and identify repeat visitors. You can choose to disable cookies through your browser settings, but please note that this may affect your ability to use certain features of our Site.
7. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
8. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
Alaska Totem Trading LLC
Email: usserviceflowers@gmail.com
Address: 306 Main Street #326, Ketchikan, AK 99901